DELIVERY

HOW MUCH IS DELIVERY?

  • Standard delivery on UK orders is £3.95 including postage and packaging.

HOW LONG WILL IT TAKE?

  • Estimated delivery time is 3-5 working days for customers in the UK.

DO YOU SHIP WORLDWIDE?

  • European and International shipping prices to be priced on request.

  • Any customs or tax payment required by entry country will be the responsibility of the recipient.

WHAT SHOULD I DO IF MY ORDER HASN’T ARRIVED?

  • If you are ordering from within the UK and have not received your order within 7 working days please get in touch with us via the contact page and we will do our best to look into this for you.

RETURNS

CAN I RETURN MY ITEM?

  • If you are not happy with your purchase you can return your goods for whatever reason, provided we get them back within 14 days of receipt, in perfect saleable condition and in original packaging. We will refund or exchange goods at our discretion. Sale goods are not eligible for a refund.

  • Please send an email to hello@cocoonhometherapy.co.uk prior to returning any items, stating reason for return and whether you wish a refund or exchange. We will email you the returns address and will issue you with a refund or replacement once we receive the goods back. Please allow 3-5 days for funds to be available once actioned by us.

WHAT DO I DO IF THERE IS SOMETHING WRONG WITH MY ORDER?

  • Please get in touch with us via the contact page as soon as possible letting us know what the problem is, we will do our best to help.

RETURNS POLICY

  • Customers are responsible for the postage of returns, please obtain a proof of postage certificate. And do make sure you send it back in the condition you received it in. Once we receive your item back refunds will take no longer than 7-10 days.