Can I use the on line service even if I live in the Borough of Richmond-upon-Thames?

Yes of course! It’s just that if you live in this area you have the option of an In Person Service to your home as well.

I live just outside the Borough of Richmond- can I use the In Person Service?

We will consider all requests for an In Person visit. If you are within about a 30 minute drive we can visit you at your home. Drop us an email with your address and we will let you know if it’s feasible or not.

I need help with my home in a few different rooms but I don’t think it’s a complete room service for each room- can you help?

Yes we can. Simply drop us a line with the details of your brief and we will send you a proposal with an estimate of the numbers of hours work involved. We charge £50 per hour.

Do you ever source specific items for your clients i.e not just a Cocoon my Room service?

Yes we can source one off pieces of furniture and accessories to your brief. We charge £50 per hour for this service.

I need more help than just a board- can you project manage?

If you live within the Borough of Richmond-upon-Thames, please send us the details of your request and we will consider all briefs.

I don’t have Skype or Face-Time- can I still use the on-line service?

Yes- please email us and we will find an alternative way to contact you.

What if there’s something on the board I don’t like? Will you find an alternative?

Yes, we always want to leave our clients feeling happy and inspired and will always provide alternative ideas where needed. These will be communicated via email.

What if I have further questions after our feedback consultation?

You can always email us with any questions or comments that occur to you after our meeting and we will happily answer them.

Can you recommend trades people?

When you employ Cocoon Home Therapy, we will happily recommend our local and trusted tradespeople where relevant. NB these contacts are limited to the Borough of Richmond-upon-Thames and surrounding areas.

 

If you’re still looking for reassurance on our service, please take a moment to read what our clients have to say